At Ollard Westcombe (2000) Ltd, we want you and your horse to be completely satisfied with your purchase. If something isn't right, we are here to help.

1. Statutory Cancellation Right (Cooling-Off Period)
Under the UK Consumer Contracts Regulations, you have the right to cancel your online order up to 14 days after the day you receive your goods. You then have a further 14 days to return the items to us.

2. Returns Eligibility & Condition
To be eligible for a return, your item must be:

Unused, clean, and in the same condition that you received it.

Free from horse hair, dirt, sweat, or signs of arena wear.

In its original, undamaged packaging with all tags and product inserts attached.

3. How to Initiate a Return
To start a return, please email us at enquiries@ollardwestcombe.co.uk with your order number and the reason for your return. We will provide you with the return authorization and instructions. Please note that customers are responsible for return shipping costs unless the item is faulty or an error was made on our part.

4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

5. Damaged or Faulty Items
Please inspect your order upon receipt. If an item arrives damaged or faulty, contact us immediately at enquiries@ollardwestcombe.co.uk so we can evaluate the issue and arrange a replacement or refund in accordance with your statutory rights under the UK Consumer Rights Act 2015.